📖 Help Centre

Everything you need to know about using the Buckko Locks app.

🚀
Getting Started
🔒
Managing Locks
🤝
Sharing Access
🔢
Passcodes
📡
Gateway & Remote
📋
Access History
👆
Fingerprint
🎙️
Voice Control
👤
Account & Settings
🔧
Troubleshooting
🚀 Getting Started
How do I create an account? ▾
1

Download the Buckko Locks app from the App Store or Google Play.

2

Open the app and tap Register.

3

Choose Email or Phone Number registration.

4

Enter your details and set a password (minimum 8 characters).

5

If using phone registration, enter the SMS code sent to your number.

6

Agree to the Terms & Privacy Policy and tap Register.

💡 Tip: Use phone registration as a backup — if you ever forget your email, you can still recover your account via SMS.
How do I log in? ▾
Open the app, enter your registered email or phone number and password, tick the Terms agreement, then tap Login.
💡 You can also enable fingerprint or Face ID login under Profile → App Settings → App Unlock.
I forgot my password — how do I reset it? ▾
1

On the login screen, tap Forgot Password?

2

Enter your registered email address and tap Send Code.

3

Check your email inbox for a reset code.

4

Enter the code, set a new password, and tap Reset.

⚠️ If you registered with a phone number and don't have access to your email, contact support at support@buckkolocks.com.au.
What languages does the app support? ▾
Buckko Locks supports 23 languages including English, Chinese (Simplified & Traditional), Spanish, French, German, Japanese, Korean, Arabic, Portuguese, Italian, Russian, and more.

To change language: go to Profile → App Settings → Language.
🔒 Managing Locks
How do I add a new lock? ▾
1

On the Home screen, tap the + (plus) button in the top right corner.

2

Make sure Bluetooth is enabled and you are within 3 metres of the lock.

3

The app will scan and display nearby locks. Tap your lock when it appears.

4

Give your lock a name (e.g. "Front Door") and tap Add Lock.

ℹ️ The lock must be in pairing mode. Refer to your lock's manual to activate pairing mode.
How do I lock or unlock my door remotely? ▾
1

From the Home screen, tap the lock you want to control.

2

Tap the large Lock or Unlock button.

3

The lock status updates within a few seconds.

⚠️ Remote control requires a Wi-Fi gateway connected to the same lock. Without a gateway, you must be within Bluetooth range.
How do I rename a lock? ▾
Tap the lock on the Home screen → tap the Settings (gear) icon → tap Lock Name → enter the new name → tap Save.
How do I check my lock's battery level? ▾
Tap the lock on the Home screen — the battery percentage is displayed on the lock detail screen. You will also receive a low battery notification when the battery drops below 20%.
How do I transfer a lock to another owner? ▾
1

Go to Profile → Transfer Locks.

2

Select the lock you want to transfer.

3

Enter the new owner's registered email or phone number.

4

Tap Transfer to confirm.

⚠️ This action is permanent. Once transferred, you will lose admin access to the lock.
How do I organise locks into groups or properties? ▾
1

Go to Profile → Lock Groups.

2

Tap Create Group and give it a name (e.g. "Unit 5 – George St").

3

Select the locks to include in the group.

4

Tap Save. You can now manage all locks in that group together.

💡 Groups are great for landlords managing multiple properties — create one group per property.
🤝 Sharing Access
How do I share access to a lock with someone? ▾
1

Tap the lock on the Home screen → tap Share or go to eKeys → Send eKey.

2

Enter the recipient's registered Buckko Locks email or phone number.

3

Give the key a name (e.g. "Sarah – Cleaner").

4

Choose the access type: Permanent, Timed, or One-time.

5

Tap Send eKey.

ℹ️ The recipient must have the Buckko Locks app installed and an account registered with the same email or phone.
What are the different access types for eKeys? ▾
Permanent — No expiry. Valid until you revoke it. Best for family members or long-term tenants.

Timed — Valid within a specific date range you set. Best for Airbnb guests or short-term visitors.

One-time — Expires after 24 hours. Best for delivery drivers or one-off visits.
How do I revoke someone's access? ▾
1

Tap the lock → go to eKeys.

2

Find the person's eKey in the list.

3

Swipe left on their key and tap Delete, or tap the key and tap Revoke.

Access is removed immediately.
How do I share access to my entire home with someone? ▾
1

Go to Profile → Share → Share Home.

2

Enter the recipient's email or phone number.

3

Set the access period and tap Share.

This shares all locks in your account with that person at once.
How do I see who currently has access to my lock? ▾
Tap the lock → go to eKeys to see a list of everyone with active access, including their access type and expiry date.

You can also go to Profile → Lock Users for a full list of users across all your locks.
🔢 Passcodes
How do I create a passcode for my lock? ▾
1

Tap the lock → tap Passcodes.

2

Tap Add Passcode.

3

Choose the passcode type: Permanent, Timed, Recurring, or One-time.

4

Enter a 6-digit code or let the app generate one automatically.

5

Set the valid period if using timed or recurring, then tap Add.

ℹ️ Passcode creation requires Bluetooth — your phone must be near the lock.
What are the different passcode types? ▾
Permanent — Works forever until deleted. Best for household members.

Timed — Works only within a specific date/time range. Best for Airbnb guests (e.g. Friday 3pm to Sunday 11am).

Recurring — Works on set days and times each week. Best for cleaners who come every Thursday.

One-time — Works once only. After it's used, the code is automatically deleted.
How do I delete a passcode? ▾
Tap the lock → Passcodes → swipe left on the passcode → tap Delete. The passcode stops working immediately.
How do I share a passcode with someone? ▾
Once created, tap the passcode to view its details — you'll see the code number. You can then send it to the person via SMS, WhatsApp, or any messaging app. The person does not need the Buckko Locks app to use a passcode — they just type it on the lock's keypad.
💡 Passcodes are great for cleaners, tradies, or guests who don't have the app.
📡 Gateway & Remote Access
What is a gateway and do I need one? ▾
A gateway is a small Wi-Fi bridge device that connects your lock to the internet. Without a gateway, you can only control the lock when your phone is within Bluetooth range (about 3–5 metres).

With a gateway: control your lock from anywhere in the world, receive real-time notifications, and use Alexa/Google Home voice control.

Recommended gateways: G2GWUSB, G5GWUSB, or G4GW4G (available from Buckko Locks).
How do I set up a Wi-Fi gateway? ▾
1

Plug the gateway into a power outlet near your lock (within Wi-Fi and Bluetooth range).

2

In the app, go to Profile → Add Gateway.

3

Make sure Bluetooth is on and you are near the gateway. The app will detect it automatically.

4

Enter your Wi-Fi network name and password.

5

Tap Connect. The gateway will link to your lock within 30 seconds.

💡 Place the gateway within 5 metres of the lock for the best Bluetooth signal.
How do I transfer a gateway to a new owner? ▾
Go to Profile → Transfer Gateway → select the gateway → enter the new owner's email or phone → tap Transfer.
📋 Access History
How do I see who has accessed my lock? ▾
Tap the lock on the Home screen → tap Records (or Activity). You'll see a full log including:
  • Who unlocked the door
  • What method they used (app, passcode, fingerprint, card, key)
  • Date and time of each event
  • Any failed attempts
Can I see failed unlock attempts? ▾
Yes. Failed attempts are shown in the access history with a red indicator. This includes wrong passcode entries, failed fingerprint scans, and forced entry alerts.
👆 Fingerprint
How do I register my fingerprint on the lock? ▾
1

Tap the lock → Settings → Fingerprints → Add Fingerprint.

2

Stand within 3 metres of the lock — the app connects via Bluetooth.

3

Press your finger on the lock's fingerprint sensor 4–6 times when prompted.

4

Give the fingerprint a name (e.g. "Right thumb – John") and tap Save.

ℹ️ Only locks with a built-in fingerprint reader support this feature. View full fingerprint guide →
How do I use my phone's fingerprint to log into the app? ▾
1

Go to Profile → App Settings → App Unlock.

2

Toggle on Fingerprint / Face ID.

3

Authenticate once to confirm. From now on, you can open the app with your fingerprint or Face ID.

💡 Your phone must have fingerprint or Face ID already set up in your phone's Settings.
🎙️ Voice Control
How do I connect my lock to Amazon Alexa? ▾
1

Open the Alexa app on your phone.

2

Go to More → Skills & Games → search for "TTLock".

3

Tap Enable to Use and log in with your Buckko Locks credentials.

4

Say "Alexa, discover devices" — your locks will appear.

⚠️ A Wi-Fi gateway is required for Alexa control. View full voice setup guide →
How do I connect my lock to Google Home? ▾
1

Open the Google Home app.

2

Tap + → Set up device → Works with Google.

3

Search for "ScienerSmart" and tap it.

4

Log in with your Buckko Locks credentials.

5

Your locks will appear in Google Home. Say "Hey Google, lock the front door."

⚠️ A Wi-Fi gateway is required for Google Home control.
What voice commands can I use? ▾
Alexa:
"Alexa, lock the front door."
"Alexa, unlock the back door."
"Alexa, is the front door locked?"

Google Home:
"Hey Google, lock the front door."
"Hey Google, unlock the back door."
"Hey Google, is the front door locked?"
👤 Account & Settings
How do I change the app language? ▾
Go to Profile → App Settings → Language → select your preferred language from the list of 23 supported languages.
How do I turn on/off push notifications? ▾
Go to Profile → App Settings → Notifications and toggle notifications on or off. You can also manage notification permissions from your phone's Settings app.
How do I enable app lock (require fingerprint/password to open app)? ▾
Go to Profile → App Settings → App Unlock → toggle on fingerprint or Face ID. Once enabled, you must authenticate each time you open the app.
How do I delete my account? ▾
Go to Profile → Delete Account. You will be asked to confirm. Once deleted, all your locks, eKeys, and passcodes are permanently removed.
⚠️ This action cannot be undone. Make sure to transfer any locks to another user before deleting your account.
🔧 Troubleshooting
The app can't find my lock via Bluetooth ▾
  • Make sure Bluetooth is enabled on your phone.
  • Move within 3 metres of the lock.
  • Restart Bluetooth (turn off and on).
  • Close and reopen the app.
  • Check the lock battery — low battery can prevent Bluetooth connection.
  • Make sure the lock is not already connected to another device.
Remote unlock isn't working ▾
  • Check that your Wi-Fi gateway is plugged in and online (LED should be solid, not flashing).
  • Make sure the gateway is within range of both the lock and your Wi-Fi router.
  • Check your internet connection on your phone.
  • Try restarting the gateway by unplugging it and plugging it back in.
The lock battery is draining quickly ▾
Frequent Bluetooth scanning and remote access can drain the battery faster. Try:
  • Using alkaline batteries (avoid rechargeable batteries).
  • Reducing how often you check lock status remotely.
  • Keeping the gateway close to reduce Bluetooth transmission power.
I shared access but the recipient can't see the lock ▾
  • Make sure they have the Buckko Locks app installed.
  • Confirm they are logged in with the same email or phone number you sent the eKey to.
  • Ask them to pull down to refresh the Home screen.
  • Re-send the eKey if it still doesn't appear.
My passcode isn't working on the lock ▾
  • Check the passcode is still valid (timed codes expire automatically).
  • Make sure you're entering the correct 6-digit code.
  • Check the lock battery — very low battery can prevent keypad input.
  • Delete the passcode and create a new one via the app (requires Bluetooth).
Alexa or Google Home can't control my lock ▾
  • Confirm your Wi-Fi gateway is connected and online.
  • Re-link the TTLock skill (Alexa) or ScienerSmart (Google Home) with your Buckko Locks credentials.
  • Ask Alexa to discover devices again: "Alexa, discover devices."
  • In Google Home, go to your device settings and check it's still linked.
View full voice troubleshooting guide →

Still need help?

Our support team is here to help you Monday to Friday, 9am–5pm AEST.

Email Support