Voice Assistant Setup Guide

Connect your Buckko Locks to Amazon Alexa or Google Home in a few minutes.

ℹ️

Your Buckko Locks account credentials (email + password) are the same credentials you use to log in to the TTLock integration. Use the same username and password when linking in Alexa or Google Home.

⚠️

Gateway required. A Wi-Fi gateway (G2GWUSB, G5GWUSB, or G4GW4G) must be installed and connected to your home Wi-Fi for voice control and remote access to work. Bluetooth-only locks cannot be controlled remotely.

🔵 Amazon Alexa Setup

Open the Alexa app on your phone.

Tap the menu icon (☰) in the top left, then tap Skills & Games.

Search for "TTLock" and tap the result by Sciener Smart Technology.

Tap "Enable to Use" and log in with your Buckko Locks username and password.

Return to the Alexa home screen and say "Alexa, discover devices" — your locks will appear automatically.

To enable voice unlocking: In the Alexa app, tap your lock → tap the ⋮ menu → tap "Unlock by Voice" → set a 4-digit voice PIN for security.

Try these commands

🎤 "Alexa, lock the front door"

🎤 "Alexa, is the front door locked?"

🎤 "Alexa, unlock the back gate" (PIN required)

🎤 "Alexa, lock all doors"

🏠 Google Home Setup

Open the Buckko Locks app on your phone.

Go to Menu → Work With → Google → Turn On and set a passcode when prompted.

Open the Google Home app on your phone.

Tap the + icon (top left) → Set up device → Works with Google.

Search for "ScienerSmart" and tap it.

Your locks will appear in Google Home. Assign them to a room for easier control.

Try these commands

🎤 "Hey Google, lock the front door"

🎤 "Hey Google, is the front door locked?"

🎤 "Hey Google, unlock the garage"

🎤 "Hey Google, is my home secure?"

Troubleshooting

My lock doesn't appear after enabling the skill

Make sure your gateway is online (check for a green LED). Remove and re-enable the skill, then ask Alexa to discover devices again. Allow up to 60 seconds for discovery.

Alexa says the lock is unresponsive

Check that your gateway is connected to 2.4 GHz Wi-Fi (not 5 GHz). Restart the gateway by unplugging and replugging. Wait 30 seconds for it to reconnect.

I can't find "ScienerSmart" in Google Home

Try searching for "Sciener" or "TTLock" instead. Make sure you completed Step 2 (enabling the Google link inside the Buckko Locks app) before searching in Google Home.

Voice unlocking asks for a PIN every time

This is intentional — it's a security feature required by Alexa for any lock/unlock commands. The PIN you set during setup is required every time for safety.

Still need help?

Contact our support team at support@buckkolocks.com.au and we'll help you get set up.